Perth Hills Taxi Booking Terms

1. How to Book

You can book a taxi through the following methods:

• Online: Use our booking form at /book-a-taxi to schedule a ride with your preferred date, time, pickup location, destination, passenger count, and vehicle type.
• By Phone: Call 0418 265 823 for immediate pickup or to schedule a future ride with our dispatch team.

Online bookings can be made up to 30 days in advance. For same-day bookings, we recommend booking at least 30 minutes before your required pickup time to ensure driver availability.

2. Confirmation Process

2.1 Online Bookings

The website form prepares an email enquiry. Send the draft from your email app and wait for the team to confirm availability. Check these details in your confirmation:

• Booking reference number
• Pickup date and time
• Pickup and destination addresses
• Assigned vehicle type
• Driver name and contact details (assigned closer to pickup)
• Estimated fare (for fixed-price quotes) or fare estimate range

2.2 Phone Bookings

Phone bookings are confirmed verbally by our dispatch team. You will receive a booking reference number. For scheduled pickups, you will receive an SMS reminder closer to your pickup time.

2.3 Driver Assignment

For immediate pickups, a driver is matched to your booking based on proximity and vehicle availability. For advance bookings, drivers are assigned closer to the scheduled pickup time. You will receive the driver's name, photo, and mobile number once assigned.

3. Payment Terms

3.1 Accepted Payment Methods

We accept the following payment methods:

• Cash
• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• EFTPOS
• Contactless card payments (tap to pay)

3.2 When Payment Is Made

Payment is made directly to the driver at the end of your journey unless you have a pre-paid or corporate account booking. For online bookings with fixed-price quotes, pre-payment may be required at the time of booking.

3.3 Corporate Accounts

Corporate account holders are billed monthly with detailed trip-by-trip statements. Payment is due within 14 days of the invoice date. To set up a corporate account, contact us with your business details and estimated monthly travel volume.

3.4 Receipts

A receipt is provided after every journey — either printed by the driver or emailed for online bookings. Digital receipts include pickup and drop-off locations, trip distance, duration, fare breakdown, and payment method.

4. Flight Monitoring Terms

For airport transfer bookings, we offer complimentary flight monitoring for all incoming flights. The following terms apply:

• Flight delays: If your flight is delayed, your driver's pickup time is adjusted automatically to match your new arrival. There is no additional charge for delay-related waiting.
• Early arrivals: If your flight arrives early, we will do our best to have a driver ready, but early pickup is not guaranteed. We recommend building in a buffer of at least 30 minutes after your scheduled landing time.
• Flight cancellations: If your flight is cancelled, please notify us as soon as possible. The booking will be cancelled at no charge and can be rescheduled for your new flight.
• Flight diversions: If your flight is diverted to another airport, contact us immediately so we can reassign a driver at the correct location. Additional charges may apply depending on the new pickup location.
• Providing your flight number: You must provide your flight number at the time of booking to activate flight monitoring. Without a valid flight number, standard waiting charges may apply.

5. Child Seat Policy

Western Australian law requires children under 7 years of age to be restrained in an approved child restraint or booster seat. Our policy is as follows:

• BYO child seat: Passengers are welcome and encouraged to bring their own child seat or booster. Drivers will assist with installation.
• Request a child seat: When booking online, you can request a vehicle fitted with a child seat. We will do our best to accommodate this request, but availability is not guaranteed. We recommend booking at least 2 hours in advance when a child seat is required.
• Booster seats: Booster seats are available in some vehicles. Request a booster at the time of booking and we will assign an appropriate vehicle.
• Responsibility: It is the parent or guardian's responsibility to ensure the child seat is correctly installed and the child is properly secured before the journey begins.

6. Luggage Policy

Each vehicle has a defined luggage capacity listed on our fleet page. Please consider the following:

• Standard luggage: Included in your fare for the vehicle type booked. Ensure you select a vehicle with sufficient capacity for your luggage.
• Excess luggage: If your luggage exceeds the vehicle's capacity, you may need to upgrade to a larger vehicle. Additional charges apply for vehicle upgrades.
• Oversized items: Items such as surfboards, bicycles, golf clubs, and musical instruments should be mentioned at the time of booking so we can assign an appropriate vehicle.
• Fragile items: We take care with all luggage, but we recommend transporting fragile items in protective packaging. We are not liable for damage to fragile items during normal transport.
• Lost property: Please check you have all your belongings before leaving the vehicle. Contact us promptly if you believe you have left items behind.

7. Group Booking Terms

Group bookings for 5 or more passengers are accommodated through our Maxi Taxi service. The following additional terms apply:

• Advance booking: Group bookings should be made at least 24 hours in advance to ensure vehicle availability. Same-day group bookings are subject to availability.
• Maximum capacity: Our Maxi Taxis accommodate up to 11 passengers. For groups larger than 11, multiple vehicles will be required.
• Event transport: For weddings, corporate events, concerts, and other functions, we offer tailored group transport solutions. Contact us to discuss your requirements and receive a custom quote.
• Pickup coordination: For group pickups from a single location, the driver will wait for up to 10 minutes. For multiple pickup points, each stop must be specified at the time of booking.
• Cancellation: Group bookings follow the same cancellation policy as standard bookings. However, due to the advanced allocation of larger vehicles, we recommend cancelling as early as possible.

Questions About Booking?